FrontlineOS · Voice-first · Live
Voice-first AI for the people on the other side of the desk.
FrontlineOS gives every store associate an intelligent voice partner — answering product questions, managing tasks and surfacing what matters in real time. Deployed in weeks, not years.
The challenge
Frontline workers are underserved by technology
80% of the global workforce is deskless — yet they receive less than 1% of enterprise software investment. The result is fragmented tools, manual process and lost productivity.
Information black holes
Associates spend 30%+ of their shift hunting product info, stock and procedures across disconnected systems.
Communication gaps
Critical updates from HQ don't reach the shop floor. Managers can't see who has read what across the network.
Training overhead
High turnover means constant retraining. New associates take weeks to learn ranges, SOPs and workflows.
Zero data intelligence
Leadership flies blind — no insight into which products associates struggle with or where bottlenecks occur.
Fourteen agents · one manifest
A complete AI operating system for your stores
Specialised agents on a typed manifest architecture — each production-ready, independently configurable and composable via the Agent Marketplace.
Voice AI Assistant
Natural voice over SIP telephony or in-app. Ask about any product, check stock, get pricing — hands-free, with sub-480ms latency and barge-in.
Product & Offers
Find any product from partial descriptions or natural language. Phonetic correction handles misrecognitions; live offers surface with pricing and loyalty flags.
Real-Time Task Management
Live task boards that adapt as store conditions change. Connected to IoT, POS and footfall, tasks reprioritise automatically — by voice or in-app.
Personalised Comms
The right message reaches the shop floor at the right time. AI adapts to each colleague's role and context — filtering noise so critical updates land first.
Recommendations & Guided Selling
Context-aware recommendations across every category — pairings, outfits, compatibility. Budget-aware, with per-product sale attribution.
Agentic Process Automation
Agents manage multi-step processes end-to-end — refunds, approvals, maintenance — calling out to ServiceNow, Jira and Salesforce without manual handoffs.
Value Tracking & Feedback
Real-time attribution shows exactly how much revenue and time each agent saves. Thumbs, voice sentiment and defect reports continuously improve the system.
Knowledge & SOPs
RAG-powered search over your SOP corpus. Associates ask in natural language and get instant, source-cited answers. New starters are productive from day one.
Real-Time Inventory
Instant stock checks and variant availability across the network. “Do we have this in a size 10?” gets a live answer — by voice or in-app — without leaving the floor.
Visual Styling & Fashion
Outfit recommendations via visual similarity and style matching. Photograph a customer's item and get coordinated fits, colour matches and complementary pieces from stock.
Admin Console & Agent Canvas
Full network management with per-agent admin views, KPI dashboards, tool-health monitoring and the Agent Marketplace. Role-based access for managers and admins.
more specialised agents in the marketplace — and your own, declared via a typed manifest.
See it in action
A complete AI-powered store experience
Voice scan to styling, product search to value tracking — every screen below is live today. This is the blueprint running, not a roadmap.
Single-pass voice pipeline
LiveKit-native transport with barge-in, streaming LLM→TTS and sub-480ms end-to-end latency.
Proactive notifications
Urgent comms and alerts surfaced mid-session by voice — without breaking the conversation flow.
Feedback & sentiment
Thumbs, voice sentiment and defect reports captured continuously, feeding fine-tuning datasets.
Role-based admin
Separated store-manager and org-admin views with tool-health monitoring and the full marketplace.
Frontier commitment
Your blueprint doesn’t stand still.
We continuously evolve the base platform with the latest in AI, voice and operational intelligence — vocabulary packs grow, pronunciation pools improve, new agents land, voice models get faster.
Run FrontlineOS on the beyond stack — always at the frontier, as part of the service.
Forward-deploy FrontlineOS into your own cloud and adapt it to your operation.
Buy out the FrontlineOS blueprint and fully own the solution.
The semantic layer
An AI that adapts to your world — not the other way around
Generic voice AI hears words. FrontlineOS understands your industry, brand and context — four layers of adaptation composed at session start, on a sub-6ms voice hot path.
Speaks your industry
Built-in fluency for grocery, hospitality, QSR, fine dining, fashion and convenience — and translates into your team's language.
Knows your brand
Your SKUs, acronyms and pronunciations. Custom vocabulary so house brands sound the way they're meant to.
Reasons in your world
A care-home assistant talks to residents; a hotel assistant talks to guests. We tune the AI's mental model to your environment.
Gets smarter together
Every store contributes to a shared intelligence layer — without sharing customer data. Your customisations stay yours, version-pinned.
Plugs into your stack
Marketplace agents, custom integrations and your own ERP/POS/WFM data. Every agent declares its own vocabulary via a typed manifest.
Built for speed
Vocabulary, phonetic and pronunciation lookups happen in memory off frozen indices — sub-6ms added latency on the voice hot path.
How it works
From concept to ownership in four steps
A clear path from configuration to full IP ownership — no lock-in, no surprises.
Create
Build your FrontlineOS configuration — agents, data sources, integrations and brand voice, tuned to your operation.
Deploy
Forward-deploy to your environment or run as a managed service. We integrate with your existing systems. Live in weeks.
Support & optimise
Choose the package that fits. Ongoing support, monitoring and continuous improvement keep your platform evolving.
Own
At the end of your forward-deployed term, you own the IP. Your platform, your code, your future.
Expected impact
Measurable returns from day one
Built-in value tracking shows exactly where the platform saves time and drives revenue — per agent, per store, per team member.
Reduction in time spent searching for product information.
Faster new-associate onboarding with voice-guided SOPs.
Comms read rate with shift-start priority surfacing.
Revenue attribution per sale with scenario-based tracking.
Ready to equip your frontline?
Tell our AI about your operation and it will show you what FrontlineOS could do — or take your details and put you straight through to the team.
Start a conversation